Our Refund Policy

Simple, Honest, and Hassle-Free

We’re here to make your skincare routine effortless. If something isn’t working for you, we’ll help make it right.

Returns

As our facetowels are single use personal care items, we only accept unopened orders still in their plastic wrap and not associated with a promotion.

To initiate a return, email hello@yesyouskin.com with your order number and reason for return. A 10% restocking fee will be deducted from your refund. Customers are responsible for the price of return shipping.

If yesyou provides a return label, the return labels must be used within 7 days.
 Customers outside the U.S. are responsible for return shipping and any applicable duties.

Subscription Management

You can skip, delay, or cancel your subscription anytime:

• Via your account dashboard
  

• Or by emailing hello@yesyouskin.com

Missing, Damaged, or Incorrect Orders

If something’s off with your delivery, let us know within 7 days of receipt with:

• A photo of the item
  

• A photo of the packaging
  

• The packing slip or label
  

Refund & Credit Timing

• Refunds: Processed typically within 3–7 business days after we receive your returned item(s).
  

• Store credit: Issued within 3-7 business days of return approval.
  

• Shipping charges and return label fees are non-refundable.
  

Final Sale Items

• Items marked Final Sale cannot be refunded.
  

• Used towels and opened boxes are not eligible for return.
  
  

Still have questions? Reach us at hello@yesyouskin.com.