Our Return Policy

Simple, Honest, and Hassle-Free

We’re here to make your skincare routine effortless. If something isn’t working for you, we’ll help make it right.

Returns for Additional Orders

We accept unopened items still in their plastic wrap and not associated with a promotion.

To initiate a return, email hello@yesyouskin.com with your order number and reason.
We’ll send a return label (U.S. & Canada only). A $5 flat fee will be deducted from your refund or store credit.

Return labels must be used within 15 days.
 Customers outside the U.S. are responsible for return shipping and any duties.

Subscription Management

You can skip, delay, or cancel your subscription anytime:

• Via your account dashboard
  

• Or by emailing hello@yesyouskin.com

Missing, Damaged, or Incorrect Orders

If something’s off with your delivery, let us know within 7 days of receipt with:

• A photo of the item
  

• A photo of the packaging
  

• The packing slip or label
  

Refund & Credit Timing

• Refunds: Processed within 3–7 business days after we receive your returned item(s).
  

• Store credit: Issued within five business days of return approval.
  

• Shipping charges and return label fees are non-refundable.
  

Final Sale Items

• Items marked Final Sale cannot be refunded.
  

• Used towels are not eligible for return.
  
  

Still have questions? Reach us at hello@yesyouskin.com.